Consumer Protection

Report | Illinois PIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

Despite the benefits to consumers brought by enactment of the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009, consumer complaints about credit cards remain common.

new CFPB mortgage rules and tools available

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

CFPB Director Rich Cordray appears on The Daily Show tonight Wednesday to talk about CFPB's new mortgage lending and servicing rules that take effect Friday, 10 January. Read on to find out more about the rules and also about the many self-help tools the CFPB has created to help homebuyers and homeowners protect themselves.

News Release | Illinois PIRG Education Fund | Consumer Protection

New CFPB rules will protect homebuyers and homeowners

On Friday, January 10, 2014 new Consumer Financial Protection Bureau (CFPB) rules will go into effect that will help protect homeowners and homebuyers from the mortgage abuses that led to the housing crisis.

Retailers appeal swipe fee settlement with Visa/Mastercard

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Yesterday, big retailers filed an appeal of last month's announced final settlement order in an antitrust case involving price-fixing by Visa and Mastercard. PIRG backs the merchants because non-negotiable swipe fees force all consumers, including cash customers, to pay more at the store and more at the pump.

News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to Illinois Public Interest Research Group Education Fund’s 28th annual Trouble in Toyland report.  The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: In Illinois, Experian Gets Big Complaints

A new report by Illinois PIRG Education Fund found that the most complained-about credit reporting agency in Illinois is Experian, and that Illinois ranks 27th nationally in credit report complaints per 100,000 residents.

Report | Illinois PIRG Education Fund | Consumer Protection

Big Credit Bureaus, Big Mistakes

This report is the third of several that review complaints to the CFPB nationally and on a state-by-state level. In this report, we explore consumer complaints about credit bureaus with the aim of uncovering patterns in the problems consumers are experiencing with credit reporting.

News Release | Illinois PIRG Education Fund | Consumer Protection

New Report Identifies Most Troublesome Private Lenders to Students

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Illinois PIRG Education Fund

Report | Illinois PIRG Education Fund | Consumer Protection, Higher Ed

Private Loans, Public Complaints

Thousands of American students are using the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database to settle disputes about private student loans, according to a new report from the Illinois PIRG Education Fund

CFPB gets results for consumers, slams Chase for deceptive card add-ons

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Earlier this week, USPIRG Education Fund released "Big Banks, Big Complaints," a report documenting how the CFPB is helping bank customers with its public complaint database. Today, the CFPB announced it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. The CFPB is getting results.

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