Consumer Protection

Report | Illinois PIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the Illinois PIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

News Release | Illinois PIRG | Consumer Protection

How To Protect Yourself From the "Heartbleed" Bug

"Heartbleed" bug affects 2/3rds of websites on the internet.  Here is what you need to know to protect yourself:

Your Rights as an Air Traveler

Here’s a quick roundup of your rights concerning flight delays, cancellations, and what to do if the airline loses your bag.

We testify on data breaches again

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Today, I testify in the House Financial Services Committee in the latest hearing on the Target data breach. As I did in the Senate last month, I will try to shift the debate from the supposed need for a "uniform national data breach notification standard" to more important issues, such as improving consumer rights when they use unsafe debit cards to ensuring that standards for payment card and card network security are set in an open, fair way that holds banks and card networks accountable for forcing merchants and consumers to rely on inherently unsafe, obsolete magnetic stripe cards.

Report | Illinois PIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Illinois PIRG Education Fund.

Senators Support Improving Debit Card Fraud Rights

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

At a hearing Monday on Target and other data breaches, Senators endorsed our longtime platform that all plastic -- debit or credit -- should have the same consumer protections. Right now, Debit card users have "zero liability" promises from their banks, but credit card users have strong protections by law.

News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Shows Students Opting Out Of Buying Textbooks

In recent years, alternatives to new, print textbooks have become widely available through rental programs, used book markets, and e-textbooks, which are digital versions of print books. While these options offer students upfront savings, their prices are still dictated by the prices of the new print editions.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in Illinois

Illinois consumers file more complaints about Capital One than any other credit card company, according to a report released today by Illinois PIRG Education Fund. The report looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database.

Pages

Subscribe to RSS - Consumer Protection

Support Us

Your donation supports Illinois PIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code



Illinois PIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.