Consumer Protection

We testify on data breaches again

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Today, I testify in the House Financial Services Committee in the latest hearing on the Target data breach. As I did in the Senate last month, I will try to shift the debate from the supposed need for a "uniform national data breach notification standard" to more important issues, such as improving consumer rights when they use unsafe debit cards to ensuring that standards for payment card and card network security are set in an open, fair way that holds banks and card networks accountable for forcing merchants and consumers to rely on inherently unsafe, obsolete magnetic stripe cards.

Report | Illinois PIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Illinois PIRG Education Fund.

Senators Support Improving Debit Card Fraud Rights

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

At a hearing Monday on Target and other data breaches, Senators endorsed our longtime platform that all plastic -- debit or credit -- should have the same consumer protections. Right now, Debit card users have "zero liability" promises from their banks, but credit card users have strong protections by law.

News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Shows Students Opting Out Of Buying Textbooks

In recent years, alternatives to new, print textbooks have become widely available through rental programs, used book markets, and e-textbooks, which are digital versions of print books. While these options offer students upfront savings, their prices are still dictated by the prices of the new print editions.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in Illinois

Illinois consumers file more complaints about Capital One than any other credit card company, according to a report released today by Illinois PIRG Education Fund. The report looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database.

Report | Illinois PIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

Despite the benefits to consumers brought by enactment of the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009, consumer complaints about credit cards remain common.

new CFPB mortgage rules and tools available

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

CFPB Director Rich Cordray appears on The Daily Show tonight Wednesday to talk about CFPB's new mortgage lending and servicing rules that take effect Friday, 10 January. Read on to find out more about the rules and also about the many self-help tools the CFPB has created to help homebuyers and homeowners protect themselves.

News Release | Illinois PIRG Education Fund | Consumer Protection

New CFPB rules will protect homebuyers and homeowners

On Friday, January 10, 2014 new Consumer Financial Protection Bureau (CFPB) rules will go into effect that will help protect homeowners and homebuyers from the mortgage abuses that led to the housing crisis.

Retailers appeal swipe fee settlement with Visa/Mastercard

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Yesterday, big retailers filed an appeal of last month's announced final settlement order in an antitrust case involving price-fixing by Visa and Mastercard. PIRG backs the merchants because non-negotiable swipe fees force all consumers, including cash customers, to pay more at the store and more at the pump.

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