Consumer Protection

Marriott discloses second security breach in 16 months

Marriott, the world’s largest hotel chain in terms of guest rooms, disclosed Tuesday that up to 5.2 million customers were impacted by a security breach related to the company’s loyalty app.

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Attorney General demands online marketplaces end coronavirus price gouging

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

The Illinois Commerce Commission (ICC) ordered all public gas, electricity, water and sewage utilities in the state of Illinois to cease disconnections and waive late fees until May 1, or until the state of emergency is lifted. Adopting these policies is an important step, but it's also important that utilities let customers know about these policies and how customers will be impacted by them.

News Release | Illinois PIRG Education Fund | Consumer Protection

Illinois Commerce Commission orders utility disconnection moratorium

Today, the Illinois Commerce Commission passed several emergency orders in response to the Covid-19 pandemic, including placing temporary moratoriums on utility disconnections as well as on in-person solicitations by alternative retail electric and gas suppliers.

Utilities pause disconnections in response to pandemic

By | Eva Haraldsdottir
Campaign Organizer, Illinois PIRG

As more and more Illinoisans are forced to stay home from work by the COVID-19 outbreak, paying utility bills is a looming concern among many. Many will be faced with a combination of declining income and increased energy bills because of increased energy consumption while staying home.

News Release | U.S. PIRG Education Fund | Consumer Protection

Coronavirus worry triggers most surgical mask, sanitizer prices to spike at least 50% on Amazon

As the Coronvirus outbreak became more widespread, the price of most of the sanitizers and masks rose at least 50 percent higher than the 90-day average. Even one in six products sold directly by Amazon saw prices rise at least 50 percent higher in February

News Release | Illinois PIRG Education Fund | Consumer Protection

Year-end report: Struggling Peoples Gas pipe program once again behind schedule, over budget 

Peoples Gas released its fourth quarter report Tuesday on its troubled pipe replacement program, which was the subject of a highly critical Illinois PIRG Education Fund report last June. Peoples Gas’ own data shows that for the eighth consecutive quarter --  a period that spans every quarterly report on the project -- the program is behind schedule and over budget. 

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