News Release

Contact

Illinois Attorney General demands online marketplaces end coronavirus price gouging

Illinois PIRG Education Fund joins 33 Attorneys General in urging preventative measures
For Immediate Release

Illinois Attorney General Kwame Raoul is calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Raoul joined a bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), in sending a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

“We believe you have an ethical obligation and patriotic duty to help your fellow citizens in this time of need by doing everything in your power to stop price gouging in real-time,” the letter reads, in part.

The letter follows an analysis by U.S. PIRG Education Fund which revealed that existing monitoring on Amazon’s platform was not preventing significant price hikes. In particular, the price of most of the hand sanitizers and masks rose at least 50 percent higher than the 90-day average. Since then, more than 267,000 Americans have signed PIRG’s petition calling on Amazon to protect consumers from price gouging.

“Americans are already worried about their health and the health of their loved ones during this pandemic. They shouldn’t also have to worry about being ripped off on the critical supplies they need to get through it,” said Abe Scarr, Illinois PIRG Education Fund director. “We’re grateful for the leadership of Attorney General Raoul and the 33 attorneys general who are standing up for consumers during this crisis. Elected officials shouldn’t wait any longer to investigate how online platforms may be enabling price gouging.”

“At a time when my office could be assisting people who are concerned about how the COVID-19 pandemic will impact their mortgage, rent and student loan debt payments, my office is devoting significant resources to investigating individuals who are attempting to benefit from the public health crisis by putting profits before people,” Raoul said. “While these online platforms have worked cooperatively with my office to address allegations of price gouging, I encourage them to do more on their own to help us stop this practice, which prevents residents and health care workers from accessing the crucial items needed to stop the spread of the covonavirus.”

Specifically, Attorney General Raoul -- with the support of Illinois PIRG Education Fund -- are calling on companies to:

  1. Set policies and enforce restrictions on unconscionable price gouging during emergencies: Online retail platforms should prevent unconscionable price increases from occurring by creating and enforcing strong policies that prevent sellers from deviating in any significant way from the product’s price before an emergency. Such policies should examine historical seller prices, and the price offered by other sellers of the same or similar products, to identify and eliminate price gouging.

  2. Trigger price gouging protections independent of, or prior to an emergency declaration. Price gouging on a platform often begins prior to official emergency declarations. Companies should trigger the above protections when its systems detect pricing spikes generally, or conditions that could lead to price gouging like pending weather events or future possible health emergencies.

  3. Create and maintain a “Fair Pricing” Page or Portal where consumers can report price gouging incidents to companies directly. A simple tool requesting the name of the vendor, the item for sale, the alleged unfair price, and the state of residence of the complainant would quickly and efficiently allow companies to identify and freeze or remove truly bad actors and make appropriate referrals for enforcement or prosecution. These complaints should be made available upon request by offices of the attorneys general.

This letter was co-led with the Offices of Attorneys General from Connecticut, New Mexico, and Vermont, in addition to signatures from the Offices of Attorneys General in California, Colorado, Delaware, District of Columbia, Hawaii, Idaho, Iowa, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, Wyoming, and Puerto Rico.

“With their vast technological prowess, companies have the ability and the moral obligation to take aggressive action to prevent exploitative price gouging -- at all times, but especially during this crisis. These few potential solutions should be seen as just the beginning,” finished Scarr.

To learn more about how to identify and report price gouging, go to U.S. PIRG Education Fund’s website.

Support Us

Your donation supports Illinois PIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code



Illinois PIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to getting things done.