CONSUMER PROTECTION

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

Illinois PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, Illinois PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, Illinois PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | Consumer Protection

Yahoo Data Breach Presents Opportunity for Strong Response

Statement by Mike Litt at the U.S. PIRG Education Fund, on the latest announced Yahoo data breach.

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News Release | U.S. PIRG | Consumer Protection

Consumer Advocates Concerned By Court Ruling Overturning Ban on High-Powered Magnets

We've joined leading consumer and pediatrician organizations in a joint news release with a sharp critique of a U.S. appellate court decision overturning a U.S. Consumer Product Safety Commission ban on the sale of high-powered small magnets (some as small as BBs) that pose a severe ingestion problem for children and youth. As our Trouble In Toyland report released on November 22 pointed out: "Nearly 80 percent of high-powered magnet ingestions require invasive medical intervention, either through an endoscopy, surgery, or both. In comparison, only 10 to 20 percent of other foreign body ingestions require endoscopic intervention and almost none require surgery."

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News Release | Illinois PIRG Education Fund | Consumer Protection

31st Annual Survey Finds Recalled Toys in Online Stores

Some toys that have been recalled for lead, powerful magnets, or other hazards may still be available for sale in online stores, according to Illinois Public Interest Research Group Education Fund’s 31st annual Trouble in Toyland report. The survey of potentially hazardous toys found that consumers should be wary when shopping this holiday season.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2016

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

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Blog Post | Consumer Protection

Addicted to Hand Sanitizer: A Wells Fargo Scandal Update | Ed Mierzwinski

More questions continue to be raised about the Wells Fargo scandal. When did it really start- 2013, 2011 or 2005? What did execs know and when did they know it? How many frontline employees were fired because they complained as whistleblowers? Does setting up a fake account constitute criminal identity theft? Should deposed chairman and CEO John Stumpf go to jail? If the culture was pure, how did a frontline worker get "addicted to (drinking) hand sanitizer? Should he pay back more bonus compensation? Here's a flyaround of some of what's going on. By the way, did you know that even the Better Business Bureau has thrown Wells out?

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News Release | Illinois PIRG | Consumer Protection

How To Protect Yourself From the "Heartbleed" Bug

"Heartbleed" bug affects 2/3rds of websites on the internet.  Here is what you need to know to protect yourself:

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News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Mistaken Identity Tops Debt Collection Complaints

Debt collectors trying to collect debt from the wrong person were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the Illinois PIRG Education Fund.

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News Release | Illinois PIRG Education Fund | Consumer Protection

Survey Shows Students Opting Out Of Buying Textbooks

In recent years, alternatives to new, print textbooks have become widely available through rental programs, used book markets, and e-textbooks, which are digital versions of print books. While these options offer students upfront savings, their prices are still dictated by the prices of the new print editions.

> Keep Reading
News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in Illinois

Illinois consumers file more complaints about Capital One than any other credit card company, according to a report released today by Illinois PIRG Education Fund. The report looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database.

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News Release | Illinois PIRG Education Fund | Consumer Protection

New CFPB rules will protect homebuyers and homeowners

On Friday, January 10, 2014 new Consumer Financial Protection Bureau (CFPB) rules will go into effect that will help protect homeowners and homebuyers from the mortgage abuses that led to the housing crisis.

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Blog Post | Consumer Protection

CFPB gets results for consumers, slams Chase for deceptive card add-ons | Ed Mierzwinski

Earlier this week, USPIRG Education Fund released "Big Banks, Big Complaints," a report documenting how the CFPB is helping bank customers with its public complaint database. Today, the CFPB announced it had imposed a $20 million civil penalty on JP Morgan Chase and ordered it to refund $309 million to over 2 million consumers for deceptively marketing junky credit card add-on products, some of which consumers didn't even receive. The CFPB is getting results.

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Blog Post | Consumer Protection, Transportation

How the CTA can protect consumers

The new Ventra fare card system, set to be rolled out to CTA riders this summer, has left people with a lot of questions about whether the system will be a good deal for Chicagoans.  The CTA will have one of the first transit fare systems in the country to be linked to a prepaid debit card – a largely unregulated product that can make it easy for private banks to gouge consumers with hidden fees and unpredictable charges.  

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Blog Post | Consumer Protection

What you can do to avoid the CTA's new hidden fees

Ventra is the new payment system for Chicago transit that will eventually allow customers to use a single fare card for regional transit throughout the Chicago area.  The new "Ventra Card" will include  the option of registering for a prepaid debit card - but you need to be careful.  This prepaid debit card can leave you on the hook for hidden fees and unpredictable charges.  

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Blog Post | Consumer Protection

It's Now or Never for this Congress to Show Leadership on Toxic Chemicals

With only a short time left before the November elections, it's time for Congress to step up and pass the Safe Chemicals Act.  Illinois PIRG is calling on Congressional leadership to pass a law that would strengthen laws to protect us from toxic chemicals that are far too prevalent in our homes and communities.  

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Blog Post | Consumer Protection

Toxic Flame Retardants - What's Next? | Brian Imus

On Tuesday, Senator Durbin followed up on his demand for reform of regulations of toxic flame retardants by calling a hearing of the Senate Committee on Appropriations to examine the effectiveness of the furniture flammability standards that require the use of toxic chemicals – even in children’s products. 

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Blog Post

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

News Release | U.S. PIRG

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

News Release | U.S. PIRG

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

News Release | Illinois PIRG

The Illinois General Assembly passed the Predatory Loan Prevention Act today, which will implement a 36 percent interest rate cap on consumer loans, including payday and car title loans.

News Release | Illinois PIRG

The Illinois House of Representatives passed the Predatory Loan Prevention Act today, which if passed by the Senate, would implement a 36 percent interest rate cap on consumer loans, including payday and car title loans.

Consumer Protection

Illinois passes landmark bill to prevent predatory lending

The Illinois General Assembly has passed the Predatory Loan Prevention Act — endorsed by Illinois PIRG and more than 50 consumer, labor, community and civil rights organizations — which will institute a 36 percent interest rate cap on consumer loans. Too often, payday loans trap borrowers in cycles of debt through excessive and predatory interest rates.

 

Consumer Protection

Report finds ComEd scheme caused utility rate hikes for Illinoisans

Illinois PIRG has released "Guaranteed Profits, Broken Promises," a report examining years of actions that, according to federal prosecutors, constituted a corrupt bribery scheme on the part of the utility Commonwealth Edison to win favorable legislation. The report found that, as a result, Illinoisans have been paying 37 percent higher electricity delivery rates.

 

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

ComEd must be held accountable for bribery schemes

Revelations that the utility Commonwealth Edison, or ComEd, paid bribes in exchange for favorable policies has prompted Illinois PIRG Education Fund to call on the Illinois Commerce Commission to do a comprehensive audit of the company, and to demand transparency through the release of detailed data from ComEd itself.

 
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