CONSUMER PROTECTION

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

Illinois PIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, Illinois PIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, Illinois PIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection

Why Rohit Chopra is the consumer champion we need to head the Consumer Bureau | Aaron Colonnese

We can't let this chance to restore vital consumer protections slip through our fingers.

> Keep Reading

A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

> Keep Reading
Blog Post | Consumer Protection

How Do Dating Apps Use My Data? A Video Explainer | R.J. Cross

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: CFPB Director Kathy Kraninger resigns

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: USPIRG applauds Biden nominees Chopra to head CFPB and Gensler to chair SEC

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

> Keep Reading

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A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: CFPB Director Kathy Kraninger resigns

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: USPIRG applauds Biden nominees Chopra to head CFPB and Gensler to chair SEC

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

> Keep Reading
News Release | Illinois PIRG | Consumer Protection

Historic legislation to prevent predatory loans passes Illinois General Assembly

The Illinois General Assembly passed the Predatory Loan Prevention Act today, which will implement a 36 percent interest rate cap on consumer loans, including payday and car title loans.

> Keep Reading
News Release | Illinois PIRG | Consumer Protection

Historic legislation to prevent predatory loans passes Illinois House

The Illinois House of Representatives passed the Predatory Loan Prevention Act today, which if passed by the Senate, would implement a 36 percent interest rate cap on consumer loans, including payday and car title loans.

> Keep Reading

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30 years of toy safety

For the past thirty years, our sister organization U.S. PIRG Education Fund has taken a close look at the safety of toys sold in stores. Their reports have led to more than 150 regulatory actions. In November 2015, they released our 30th annual Trouble in Toyland report.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toys to look for safety problems. This research has led to more than 150 toy recalls and other regulatory actions over the years. Our work has also helped educate the public and policymakers on the need for continued action to protect the health and well-being of children. This year, we celebrate the 10th anniversary of the Consumer Product Safety Improvement Act (CPSIA) passing, which strengthened protections against dangerous consumer products. 

> Keep Reading
Report | Illinois PIRG | Consumer Protection

Recharge Repair

A survey looking at the rise in battery replacement requests and self-repair interest in response to news breaking that Apple was slowing down older phones to preserve battery life.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Trouble in Toyland 2017

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Lead In Fidget Spinners

While lead in toys has become less prevalent in recent years, U.S. PIRG Education Fund tested several models of one of today’s hottest toys, fidget spinners, for the toxic heavy metal. Laboratory results indicated that two fidget spinners purchased at Target and distributed by Bulls i Toy, L.L.C. contained extremely high levels of lead. U.S. PIRG Education Fund calls on Target and Bulls i Toy to immediately recall these two fidget spinners and investigate how such high levels of lead were found in these toys. Also, we call on the U.S.

> Keep Reading
Report | Illinois PIRG Education Fund | Consumer Protection

Protecting Those Who Serve

An analysis of more than 44,000 complaints submitted by active duty servicemembers and military veterans to the Consumer Financial Protection Bureau (CFPB) and contained in its Consumer Complaint Database finds that mistreatment of servicemembers by financial companies is widespread.

> Keep Reading

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Blog Post | Consumer Protection

Why Rohit Chopra is the consumer champion we need to head the Consumer Bureau | Aaron Colonnese

We can't let this chance to restore vital consumer protections slip through our fingers.

> Keep Reading
Blog Post | Consumer Protection

How Do Dating Apps Use My Data? A Video Explainer | R.J. Cross

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

> Keep Reading
Blog Post | Consumer Protection

Peoples Gas’ Bloated Pipe Replacement Program Leads to High Gas Bills in Chicago | Sabrina Clevenger

In mid-November, Peoples Gas released its third quarter report for 2020 detailing the ongoing status of its massive pipe replacement program. One takeaway from the report is that the Peoples Gas pipe replacement program is still behind schedule and over-budget, as it has been every quarter in the almost three years it has been making quarterly reports.

> Keep Reading
Blog Post | Consumer Protection

Governor Pritzker supports our campaign to hold gas utilities accountable. A recent report from Peoples Gas shows why this is important. | Sabrina Clevenger

On Friday, August 20, Governor Pritzker released a set of new energy principles for Illinois, “Eight Principles for a Clean & Renewable Illinois Economy.” Much of the attention surrounding the announcement has been on proposals to hold ComEd and Exelon more accountable, which is understandable, given the current scandal. But, the announcement also included support for a policy Illinois PIRG has been advocating for years: ending the 2013 law granting a bill surcharge that Peoples Gas and other gas utilities are using to spend billions of dollars outside of the normal regulatory process.

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Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and Illinois PIRG and our national network are calling for change.

> Keep Reading
Blog Post | Consumer Protection

'You can cancel your credit card but you cannot cancel your face'

It all started when Six Flags scanned a 14-year-old boy's thumbprint without permission while issuing him a season pass. In landmark case on Jan. 25, the Illinois Supreme Court...

> Keep Reading
Blog Post | Public Health, Consumer Protection

How safe is our food? Not safe enough, says PIRG Consumer Watchdog team, and it's trending in the wrong direction

Unsafe food recalls in the U.S. are trending the wrong way. From 2013 to 2017, they rose 10 percent overall, and a whopping 83 percent for the most hazardous meat and poultry recalls.

> Keep Reading

Pages

Blog Post

We can't let this chance to restore vital consumer protections slip through our fingers.

News Release

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

Blog Post

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

News Release | U.S. PIRG

Consumer Financial Protection Bureau Director Kathy Kraninger submitted her resignation Wednesday soon after the inauguration of new President Joe Biden. Resignation opens seat for President Biden’s new nominee Rohit Chopra.

News Release | U.S. PIRG

President-elect Joe Biden announced Monday that he intends to nominate Rohit Chopra as Consumer Financial Protection Bureau (CFPB) director and Gary Gensler as chair of the Securities and Exchange Commission (SEC).

Consumer Protection

Illinois passes landmark bill to prevent predatory lending

The Illinois General Assembly has passed the Predatory Loan Prevention Act — endorsed by Illinois PIRG and more than 50 consumer, labor, community and civil rights organizations — which will institute a 36 percent interest rate cap on consumer loans. Too often, payday loans trap borrowers in cycles of debt through excessive and predatory interest rates.

 

Consumer Protection

Report finds ComEd scheme caused utility rate hikes for Illinoisans

Illinois PIRG has released "Guaranteed Profits, Broken Promises," a report examining years of actions that, according to federal prosecutors, constituted a corrupt bribery scheme on the part of the utility Commonwealth Edison to win favorable legislation. The report found that, as a result, Illinoisans have been paying 37 percent higher electricity delivery rates.

 

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

ComEd must be held accountable for bribery schemes

Revelations that the utility Commonwealth Edison, or ComEd, paid bribes in exchange for favorable policies has prompted Illinois PIRG Education Fund to call on the Illinois Commerce Commission to do a comprehensive audit of the company, and to demand transparency through the release of detailed data from ComEd itself.

 
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