Consumer Protection

News Release | U.S. PIRG | Consumer Protection

PIRGs, Others Ask CFPB & FTC To Investigate Experian/T-Mobile Data Breach

In a letter sent today, a number of state PIRGs and other leading privacy and consumer groups urged the CFPB and FTC to fully investigate the recent breach of an Experian subsidary that exposed 15 million T-Mobile customer and applicant records to the threat of new account identity theft. The letter asked whether the regulators could require Experian and the other two nationwide credit bureaus -- TransUnion and Equifax -- to give victims free security freezes to protect their credit reports.

As CFPB Advances Consumer Protection, Attacks on CFPB Escalate

By | Ed Mierzwinski
Consumer Program Director

This week, the CFPB took a major step toward establishing a regulation restricting the use of forced arbitration clauses in consumer financial contracts, which give companies what the CFPB's director said was a "free pass from being held accountable by their customers." Meanwhile, on Capitol Hill, powerful bank interests escalated their campaign to defund and defang the bureau, because it works for consumers, not them.

Protect Yourself Against New Account ID Theft

The first defense against any kind of identity theft is to be vigilant about protecting your personal information by taking steps like creating secure passwords, installing anti-virus and anti-malware software, and shredding personal documents. However, if and when someone does steal enough of your information to commit any form of identity theft there is really only one type of identity theft that you can stop before it happens: New account identity theft, where someone opens a new account in your name.

Tips for T-Mobile/Experian Data Breach Victims

By | Abe Scarr
Director

Reports indicate Experian lost data for 15 million customers and applicants of the wireless phone company T-Mobile, including names, addresses and birth dates and social security numbers, among other information breached from the consumer files

Tips for Data Breach Victims

The first defense against any kind of identity theft is to be vigilant about protecting your personal information by taking steps like creating secure passwords, installing anti-virus and anti-malware software, and shredding personal documents. However, if and when someone does steal enough of your information to commit any form of identity theft there is really only one type of identity theft that you can stop before it happens: New account identity theft, where someone opens a new account in your name.

News Release | Illinois PIRG | Consumer Protection

Illinois PIRG Questions Experian/T-Mobile Giving Experian Breach Victims Credit Monitoring

In the wake of a massive data breach affecting Experian’s computers holding 15 million files of T-Mobile customers and applicants, we question why the firms are offering credit monitoring instead of paying to place credit, or security, freezes on all three of each victim’s credit reports. Only the security or credit freeze, available in any state, stops new account identity theft. Potential victims should freeze all of their “Big 3” credit reports from Experian, Equifax and TransUnion.

How Volkswagen Could Compensate Diesel Owners

We explain the core demand of our "Make VW Pay Campaign" in this story by New York Times columnist Ron Lieber:

He asks: "Why not just ask for whatever the cars were worth on the day before news of the scandal broke"

Our reply: "Ed Mierzwinski, consumer program director at U.S. PIRG, says that the drivers deserve more."

News Release | U.S. PIRG | Consumer Protection, Make VW Pay

We Launch “Make VW Pay Campaign” Over EPA Cheating Scandal

Today we launched a “Make VW Pay Campaign” as VW's CEO resigned over the scandal surrounding its "defeat device" scheme (and subsequent cover-up) to trick EPA pollution monitoring computers in nearly half a million diesel cars sold in the U.S. We are demanding a full rebate in buy backs to customers and other accountability.

News Release | Illinois PIRG | Consumer Protection

Illinois PIRG Demands Real Penalties for Volkswagen and Full Rebates for Customers

Illinois PIRG today demanded that Volkswagen be held fully accountable for its “defeat device” scheme to trick EPA pollution tests. They also called for full rebates to the nearly 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

House holds stacked hearing to attack retirement savings rule proposal

By | Ed Mierzwinski
Consumer Program Director

The House Financial Services Committee is holding a typically stacked hearing -- one consumer-side witness against four Wall Street-backed lobbyists  -- to attack the important retirement savings rule proposed by the Department of Labor. The rule simply requires retirement advisors to put the customer's needs  -- not their own compensation -- first.

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