Consumer Protection

The CFPB at Three: A Child Prodigy

By | Ed Mierzwinski
Consumer Program Director

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

Madigan Files Lawsuits Against Alleged Student Debt Scammers

Illinois Attorney General Lisa Madigan filed lawsuits on Monday against two companies she claims exploit people struggling to repay student loan debts.

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile

By | Ed Mierzwinski
Consumer Program Director

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

FTC Sues Alleged Corporate Wrongdoers Amazon & T-Mobile

By | Ed Mierzwinski
Consumer Program Director

In the last few days, the U.S. Federal Trade Commission (FTC) has filed lawsuits against the wireless company T-Mobile over cramming of "hundreds of millions of dollars" in junk charges on phone bills and the web seller Amazon over "millions of dollars in unauthorized in-app charges incurred by children." What's interesting is not that the companies are alleged to have broken the law, it's that they've refused to settle and forced the FTC into court.

Consumer Groups Urge FTC Action On "Unfixed Recalled" CarMax Cars

By | Ed Mierzwinski
Consumer Program Director

We've joined leading consumer groups to urge the Federal Trade Commission to take action against the massive car retailer CarMax for deceptive practices. The petition argues that CarMax aggressively advertises that all cars get a "rigorous 125-point" inspection but "fails to ensure that safety recalls are performed prior to selling used cars to consumers."

Credit CARD Act Turns 5, A Big Success Story

By | Ed Mierzwinski
Consumer Program Director

The Credit CARD Act of 2009,  has its 5th birthday today on May 22. It is a government success story that cleaned up a Wild West credit card marketplace by eliminating unfair tricks and traps without destroying the market. Let's celebrate by extending it to other card markets--debit and prepaid cards.

Since its formation in 2011, the Consumer Financial Protection Bureau (CFPB) has proven itself a worthy cop on the financial beat: It has already returned more than $1.5 billion in unfair bank and credit card fees to consumers. Yet too many people may still be unsure how to get the most out of this new federal agency.

Report | Illinois PIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

News Release | Illinois PIRG Education Fund | Consumer Protection

Report: Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the Illinois PIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

News Release | Illinois PIRG | Consumer Protection

How To Protect Yourself From the "Heartbleed" Bug

"Heartbleed" bug affects 2/3rds of websites on the internet.  Here is what you need to know to protect yourself:

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